If already received, package the item up and send it back to us within 14 days of letting us know that you want to cancel your order and return the product (we recommend you use a signed-for delivery service with proof of postage). Please note that you will have to bear the direct cost of returning the product.
We will process the refund directly to your payment card, in no more than:
a. 14 days after the day the product is received; or
b. if earlier, 14 days after the date you provide evidence that you have returned the product
Please don’t destroy or throw away any product and where relevant the external packaging, even if it’s faulty.
Please note that you are liable for any diminished value of the product resulting from the handling of the product in any way other than what is necessary to establish the nature, characteristics and functioning of the product while you are responsible for it. We do not refund the postage cost unless the item(s) are faulty.
Import duties and taxes not included.